Overwhelmed by
callcenter technology?
WE CAN HELP!
Call center system
Need help managing your call center system?
We can assist with a number of systems including Genesys Pure Connect, Genesys Cloud, RingCentral, NICE IEX, NICE InContact, Cyara, Twilio, Oracle Service Cloud, etc.
Working from home
Work at home is the new normal. We have multiple services and partners that can help you transition your workforce into a work-at-home team that still performs at a high level.
High Speed Internet
High Speed Internet
The first thing you need to do as a business owner is to survey your employees to see what kind of broadband they are using at home. To run business voice and video calls, they're going to need plenty of throughputs. A good standard that should provide enough horsepower is 50 Mb down, 5 Mb upload speed.
Move Your Phone Systems to the Cloud
Move Your Phone Systems to the Cloud
Here are the key features of UCaaS that will enable your work-at-home employees by leveraging the benefits of unified communications in the Cloud:
- Video Conferencing
- Mobile App
- Collaboration
- CRM Integration
Move Your Desktop Workspace to the Cloud
Move Your Desktop Workspace to the Cloud
With Active Directory, you can ensure certain file-sharing rules within your own Local Area Network. Two promising technologies address these features and move them all to the Cloud while maintaining centralized control over access permissions.
- Workspace as a Service
- Desktop as a Service
Move Your Contact Center to the Cloud
Move Your Contact Center to the Cloud
Does your business have a contact center or help desk in-office? Having a Cloud Contact Center solution allows your employees to support your clients while working from home.
Identify & Provide Necessary Devices
Identify & Provide Necessary Devices
Don't let Coronavirus hold your company back; make sure that your employees have the technology they need:
- Mobile or soft phone
- Desktop or lap top computer
Remote File Share
Remote File Share
When you send your workers home, they must be able to share, collaborate on, and store files in the Cloud. The most popular cloud file storage providers are:
- Microsoft Office 365 (OneDrive)
- Google G-Suite (Google Drive)
- Dropbox
- Box.com
System Integration
Want to make your call center systems “talk” to each other?
We can help! Most popular integrations are: Agent screen pop (Agents see who’s calling and why) and Agent-triggered events such as confirmation emails, SMS messages, etc.
System Integration
Want to make your call center systems “talk” to each other?
We can help! Most popular integrations are: Agent screen pop (Agents see who’s calling and why) and Agent-triggered events such as confirmation emails, SMS messages, etc.
SMS services
Want to add SMS to your contact methods?
Let’s talk! Many companies offer SMS as a communication method to the customers, and customers love it! The important step is to tie SMS communications to your other systems and that can get tricky. We can accomplish SMS delivery in various ways, depending on your business needs. We can do the leg work, and find you the right provider.
IVR redesign
We’d love to redesign your IVR with you!
Most issues attributed to IVR technology are actually problems with the design. Creating an intuitive, easy to use IVR that also works with your business is very important.
We can also help automating manual processes such as verification. Keeping verification within IVR helps reduce average handle time of the call.
Voiceover Services
Need a new voice for your IVR?
We can help! We work with hundreds of voice talents, and we can help you choose the voice that fits your brand.
⦁ Professional Voice Overs for IVR
⦁ Hold Music and announcements
⦁ Translations over 100 languages
⦁ Proper formats for systems
⦁ Blazing fast turnaround
Cloud Services
Looking for Cloud Services?
Cloud Infrastructure, Storage, Software as a Service, Content Delivery Services and more.
COLO
Cloud Connectivity/Peering
Data Center Relocation
Hybrid Cloud
Private Cloud Server
Private Cloud Storage
Rack/Space/Power
Cloud Services
Looking for Cloud Services?
Cloud Infrastructure, Storage, Software as a Service, Content Delivery Services and more.
COLO
Cloud Connectivity/Peering
Data Center Relocation
Hybrid Cloud
Private Cloud Server
Private Cloud Storage
Rack/Space/Power
Business Process Outsourcing (BPO)
We work with multiple BPO vendors to help you reduce costs and achieve operational excellence. We have consultants that find the best high-performing outsource call centers. Our experts have vetted and screened over 500 of the finest nearshore, offshore and U.S. Based call centers.
We simplify your search by doing the groundwork and research to match your requirements with the best outsource call center options. We save you time, reduce costs, and ensure that you find a high quality outsource call center that best fits your needs at no charge to you.
SD-WAN / MPLS / Broadband Hybrid
There are a number of ways to connect multiple offices together. Our consultants can help you by gathering the requirements and doing the groundwork to find the best options. Our recommendations are not partial to any vendor as we’re completely Agnostic.
Call Center solutions and Unified Communications
We work with many call center solutions that can either replace or integrate with your current platform, depending on the need.
Let’s discuss what features you would like to add to your toolkit. We’ll do the research and provide you with options that make sense.
Cloud
Going to the Cloud?
If you have a premise-based phone system and would like to move to the Cloud, we can help!
Cloud-based systems are more versatile, require less maintenance, and typically provide an easy way to scale up / down, which is extremely cost effective for seasonal businesses.
Expense Management
Telecom Expense Management
Most companies are overpaying for their telecom infrastructure because they have negotiated a contract with their carrier years ago.
By looking at your invoice and comparing the currently available rates, we can show you how to save money with the same or different provider.